Well online shopping is a really great idea, but sometimes we changed our mind after paying for an item at the very next day. Regretting an online purchase happens to everyone, man or woman. However there is no cause to worry for post-purchase regrets. The most assuring thing is that you can still cancel the order instantly and get your money back!
Being customer oriented, AliExpress offers buyer protection and refunds policy for requests that are not unreasonable or on impulse.
There are many reasons that we would like to cancel an order, for instance
- Price difference
- Made a wrong order
- Selected an incorrect size, quantity, material or color
- Change of mind
- Long processing time
- Seller takes forever to ship
- Preferred shipment method is unavailable
- Product is out of stock
So let’s understand during which scenario you can cancel an order on AliExpress and get a full or partial refund.
Will I get a refund if I cancel an order on AliExpress?
If your order status is at Awaiting Payment or Payment Being Verified, there is no problem cancelling the order without the seller’s approval.
If you are cancelling your order when the status is at Awaiting Payment or Awaiting Shipment, you can still cancel the order but the seller has to approve it. The seller does not ship the order immediately after an order is made as AliExpress usually reserves up to 7 business days for sellers to send the parcel out.
If you are cancelling your order when the status is at Awaiting Delivery, we are sorry to inform you that the order can no longer be cancelled.
How to Cancel my AliExpress Order?
Simple, to cancel an order, under Account, go to My Orders.
Check the Awaiting Shipment order and click on Cancel Order.
The Request Order Cancellation Window will pop up and you can just select a relevant reason regarding your cancellation.
As soon as the cancellation is requested, you just have to wait for the seller’s response. The seller can confirm the AliExpress cancellation request, and you will get a refund soonest.
AliExpress Seller Refuses to Process Refund
Well, sometimes we meet a difficult AliExpress seller and he/she simply refuses to cancel the wrong order. Perhaps the product is sent or the seller just doesn’t want to lose the sales. Nonetheless if the reason of cancellation is due to seller not shipping the product within 5 business days, you can check whether the seller has provided a tracking number for the parcel. In such cases, the solution is to open a dispute and ask for a refund.
AliExpress Cancel Order Fund Processing
The refund if approved by AliExpress will take between 24 hours to 7 business days, usually lesser than that to process. Since the refund involves credit card companies and banks, there may be another 3 to 15 business days before you receive the refund in your bank account. There may be some small differences due to exchange rate losses but it’s all negligible and reasonable.
To enjoy a pleasant online purchase experience, we always recommend that AliExpress shoppers
- Check the seller rating and customers feedback of other products
- Check the order details for size, quantity, material and color carefully
- Read the product rating and review
To sum it all up, these actions can definitely save you quite a bit of hassle saving you time and money before you decide to cart out and make payment.
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